• About the BWL

    FROM THE GENERAL MANAGER...

    I have spent my career here at the Lansing Board of Water & Light, and this company and the people we serve are important to me. The citizens of Lansing are our owners, and I’ll always have the time to listen and help our owners and our suburban customers.

    The BWL has a long tradition of service to the community we serve. Our staff actively volunteers in community and corporate programs regularly, as well help put on company sponsored events to benefit local charities.

    I look forward to continuing to work with our customers and the BWL’s skilled and dedicated workers. I want to continue providing reliable and affordable water and electric service that our customers can count on.

    Dick Peffley


    General Manager

     

    The Board of Water & Light is a municipally owned public utility, not a private, investor-owned utility. Our roots go back to 1885, when Lansing citizens approved a $100,000 bond issue to build a water system to provide for drinking water and fire protection. Electricity was added to our list of utility services in 1892, and steam heat in 1919. We sell no stock, pay no dividends, and make no profit.

    Unlike investor-owned utilities, our rates are not set or regulated by the Michigan Public Service Commission. They are established by our governing body, our Board of Commissioners. The BWL Board of Commissioners is made up of eight Lansing residents, each appointed for a four-year term on the board by the Mayor and confirmed by City Council. Commissioners serve without pay.

    Meetings of the Board of Commissioners are open to the public and are held every other month, usually on the fourth Tuesday. The meetings are held at 5:30 p.m. at the Board of Water and Light Headquarters, REO Town Depot, located at 1201 S. Washington Ave., Lansing, MI, 48910.

    Owned and operated by hometown people, the BWL has grown to become the third largest electric utility in the state, the largest municipally owned utility in Michigan and a major employer in the Lansing area. By owning the BWL, our customers enjoy electric rates that are the lowest in the state, averaging 20 percent or more below the average rates of other utilities in Michigan.

    This is the real return on investment our owners receive a financially healthy utility with low rates and high reliability.

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    Mission

    The BWL’s mission statement explains the purpose and priorities of the company. The mission statement also helps direct the work of the BWL Board and employees, provides guidance, and makes a commitment to exemplary customer service.

    The mission of the BWL is to provide safe, reliable, and affordable utility products and services to the Greater Lansing Region. Together, the BWL’s Board, management, and employees will plan for sustainable growth, be responsible environmental stewards, and be active participants in the Lansing Community’s economic and cultural initiatives.

    Values

    The BWL’s values are the guiding principles to which its employees adhere in the conduct of the BWL’s business. They express the shared beliefs and behaviors that guide interactions with, customers, the community and each other.

    • Exceptional Service: The BWL is dedicated to providing exemplary and reliable utility products and services.

    • Competitive Rates: As a publicly owned utility, providing competitive and affordable rates is integral to the economic well-being of the Lansing region.

    • Safety: The safety of employees and customers is a priority.

    • Community Commitment: The BWL is committed to active corporate citizenship that advances the community’s economic and cultural well-being.

    • Integrity: The BWL will instill community trust by conducting business in a manner that is open, honest, and fair.

    • Inclusion and Equity: The BWL values and respects the individuality and diversity of our customers and employees, considers these an asset of the BWL and the community, and will strive to reflect that diversity in our workforce.

    • Environmental Stewardship: BWL practices and policies will demonstrate our commitment to a healthy and sustainable environment.

  • Related Links

  • BWL Governance

  • History