Our Customer Service Center is located at 1232 Haco Drive in Lansing and features free parking for the convenience of our customers. Haco Drive runs east off Pennsylvania just south of the I-496 interchange and north of the Potter Park Zoo. Our office is open to serve you Monday through Friday, from 8:00 a.m. to 5:30 p.m. and our Call Center is available to serve you Monday – Friday 7:00 a.m. – 6:00 p.m. The Customer Service Center and Call Center are both closed on weekends and holidays. Emergency calls are taken 24/7. Please note, only cash and check payments can be made in person at our Customer Service Center. Credit Card payments can only be processed on our eServices page or by phone by calling (517) 702-6006 option #3. Web and Phone payments may be subject to a convenience fee. These fees can be avoided by enrolling in eBill Presentment (Paperless Billing) or by enrolling in BWL's AutoPay program. Click HERE for more information about fee free payments using eServices.
For your convenience, we have payment locations around the Lansing area to serve you. These Pay Agents accepting your payments are independent of the Board of Water & Light, but are authorized to accept payments on our behalf. They have no information regarding your account.
Most Pay Stations mail your payments to us so it may take up to three days before your payment posts. Each location has their own schedule, so please check with your Pay Station to help avoid potential delayed payment charges. Our Pay Agents charge a minimal fee for this service. Pay stations are as follows:
BWL CUSTOMER SERVICE CENTER1232 Haco DriveDOWNTOWN CENTERTowsend StreetBetween Washtenaw & Allegan
Envelopes for your payment are provided in the depository.