• Diagram of a potential electric service problem

    PLEASE NOTE: Never touch ANY downed wires, as they may be energized with electricity which is very dangerous and can cause serious injuries or death. Stay at least 25 feet away from any downed wire.

    • If trouble is BWL equipment, a service crew will repair as soon as possible. Call (877) 295-5001. 
    • If trouble is with your equipment, you will need a licensed electrical contractor to repair it. 
    • If downed wire is a telephone line, please contact your telephone service provider.
    • If downed wire is a cable TV line, please contact your cable service provider.

    Damage to the shaded area (the vertical pole or "mast" on the sides of buildings) is the customer's responsibility to repair through a licensed electrical contractor.

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