Here in Lansing, Michigan, we are blessed to experience the pleasures of all four seasons, as well as, their tantrums. Over the course of a year, we see episodes of pouring rain, lightning, wind storms, sleet, snow and ice. We know extreme weather can be tough on humans, but it's also tough on trees. In fact, downed trees and broken limbs are the number one cause of BWL power outages year-round. The BWL has a new tree trimming program that will enhance BWL service reliability.
» More information on our Tree Trimming Program
We also have PowerLine, a telephone outage reporting system capable of automatically processing up to 40,000 outage calls per hour. Always use this toll-free line (877-BWL-5001) to report a power outage. The system also provides service restoration times for customers seeking status reports on outages. Future enhancements to our System Operating Center's new energy management system will work in tandem with PowerLine to analyze the sources and severity of power outages. That will help operators respond more quickly and efficiently to outages on our electric system.
So, as you can see, long before a storm ever hits, the BWL has been busy preparing for it. However, no matter what the cause of an outage, our first priority, even before restoration of power, is the safety of our customers and employees.