Winter Weather Advisory
Strong and gusting winds can cause power outages and downed power lines. BWL customers should report power outages and downed lines by calling 877-295-5001. Customers can also contact the BWL to report tree limbs on or near power lines.
The BWL will work as quickly as possible to restore power to customers who may experience an outage. Here are some helpful tips to know if your power goes out. http://www.lbwl.com/Community-Impact/Safety/What-to-do-when-the-lights-go-out/
Updates will be posted on the BWL website, www.lbwl.com, Facebook page (http://www.facebook.com/LansingBWL) and Twitter (http://twitter.com/BWLcomm).
Water Main Break Updates
Water main breaks can occur when extreme cold temperatures and frost cause the ground to shift surrounding underground pipes. BWL customers should report water main breaks by calling 517-702-6490.
Frozen Water Line Advisory
The extreme cold weather has resulted in increased reports of frozen water service lines into homes and businesses scattered throughout the BWL water service territory. The BWL has received approximately a dozen frozen line reports a day since the recent cold snap – up from 1-2 reports a week during typical winters.
Water main pipes are typically buried four feet underground with extension lines running into homes and businesses. While water lines buried at this level fall below the frost line during most winters, the extended cold streak has lowered the frost line in some areas resulting in the lines freezing. Other water utilities across Michigan are experiencing similar problems.
The BWL will respond to frozen line reports the same day it is received so that customers will have restored water service by the time repair crews leave the site. A BWL crew will dig, expose and thaw the frozen line, or hook up water to a neighbor’s service until the line can be thawed. A warming trend forecasted for next week should thaw the ground enough to resolve this problem.
The BWL is responsible for service from the water main to the meter in a home or business. A building owner is responsible for water pipes inside their building. The BWL has more than 55,000 residential and commercial water customers.
BWL customers who experience water problems should call 517-702-6490.