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Customer Service Center
1232 Haco Dr.
Lansing Michigan 48912
Click here for MAP
Lobby Hours
8:00 AM to 5:30 PM Monday through Friday
Drive-up Window Hours
7:30 AM to 5:30 PM (payments only)
Monday through Friday
Utility Services
730 E. Hazel Bldg B 2ND floor
Lansing Michigan 48912
7:00AM to 4:30PM
Monday through Friday
Click here for MAP
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Utility Services
Responsible for starting the process of installing, modifying or demolishing services for Electric, Water, Steam, Chilled Water and Outdoor Protective Lighting.
Most business transactions can be handled over the
telephone. Feel free to call us at either of these numbers:
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General Office:
Customer Service:
Customer Service Fax:
Customer Service email:
Utility Services office:
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517-702-6000 or 800-493-8009
(toll free)
517-702-6006
517-702-6100
CUSTSERVICE@LBWL.COM
517-702-6700 or fax:517-702-6267
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Emergency:
For a power outage, a loss of water or steam service, or any other
emergency in connection with our service:
Power Outage
toll-free:
Water or Steam emergency:
Sewerage (City of Lansing)
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877-BWL-5001
517-702-6490
517-483-4161 |
Green Power: 517-702-6006
or 800-493-8009 (toll-free)
Meter Reading: 517-702-6128
For scheduling a meter read and concerns on meter reader safety
Miss Dig: 800-482-7171
If you plan to dig on your property, be safe not sorry. At least
72 hours before starting your project, call to have all underground
utilities located and staked.
Service
Connections: 517-702-6006
or 800-493-8009 (toll-free)
For either business or residential, whether requiring
new service or changes to an existing service
Street Light Out 517-702-6006 or 800-493-8009 (toll-free)
Please supply the exact location of the street light, including nearest cross street, which side of street, and house number. You can also email this information to custservice@lbwl.com. Please include name and contact number in case we need to get back to you.
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