• Report Outages:
    Power, Downed Line or Streetlight Water Main Break
    877-295-5001 517-702-6490
    For Customer Service or other inquiries:
    Call: E-mail:
    517-702-6006 custservice@lbwl.com
    • Outage Reporting & Preparedness Videos

      We’ve unveiled four informational videos highlighting the four different ways to report a power outage, our tree trimming and mast repair programs and storm preparedness on our YouTube channel.

    • Hometown People. Hometown Power.

      Welcome to the Lansing Board of Water & Light. The BWL is a municipally owned utility, providing drinking water, electricity, steam and related services to the Greater Lansing area in Mid-Michigan. Explore our site to find out what we offer the community...

    • BWL Outage Center Mobile App

      Download the new BWL Outage Center Mobile App, available for Apple and Android.

    • BWL Smart Grid Program

      Electric meters are getting smarter and we’re working on installing new state-of-the-art meters for a pilot project on some of our customers’ homes. This project will begin to upgrade the electric grid with new technologies designed to improve the reliability, efficiency and security of electric services provided to you and our customers.


    ImageBWL Outage Center
    View BWL's outage map for current outages in our service territory, see latest weather advisory, learn about storm preparation and more.


    ImageCustomer Improvements
    The BWL has made several improvements to help customers get power back faster if lights go out.


    ImageTree Trimming
    See the BWL’s tree trimming schedule, how customers are notified of upcoming work, and how industry standards are followed.