Lansing Board of Water and Light
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Outage Assistance

For a power outage, a loss of water or steam service, or any other emergency in connection with our service:

Power Outage toll free: 

877-BWL-5001

Water or Steam emergency: 

517-702-6490
Report a Street Light out: 
517-702-6006  or  800-493-8009 (toll free)
email: CUSTSERVICE@LBWL.COM

New!Use SeeClickFix to text or e-mail a utility problem.

Go to www.seeclickfix.com.

The “prompts” allow you to create an account, customized to your needs so you can report problems to a specific local government, or a utility such as the BWL.

When you observe a non-emergency problem, go to the SeeClickFix website, and type in your remarks in the “Report an issue!” box.

For example: You notice a streetlight isn’t working, so you send a SeeClickFix alert. Because the BWL maintains approximately 34,000 streetlights, getting a “heads up” about a specific, non-working streetlight means we repair the streetlight in a timely manner.

SeeClickFix alerts can be sent by computer or mobile devices with Internet access. Check out SeeClickFix, and help the BWL fix the problems!

For more information, please check out these links:

SeeClickFix
Storm Safety
How the BWL prepares for storms
How you should prepare for storms
Keeping cool in extreme heat
What to do when the lights go out
Safety in Lightning Storms
Tornado Safety
When BWL lines are down
Safety reminders for an extended storm outage
Diagram of a Potential Electric Service Problem

Customer Services  |  Residential Services  |  Business Services 
Community Impact  |  About the BWL  |  For the Kids
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Lansing Board of Water & Light
1232 Haco Drive
Lansing, Michigan 48901
PHONE: 517-702-6000
FAX: 517-702-6855
Email us