A copy of this form can be downloaded here, or obtained by calling our Customer Service Center at (517) 702-6006 or by visiting our Customer Service Center at 830 E. Hazel Street, Lansing
Lansing Board of Water and Light customers who experience an electrical outage for 120 hours or more are eligible for a $25 credit, and an additional $5 per day after that. This form must be completed within 6 months of the first day of the outage to be eligible for the credit. Submissions will be verified for eligibility and credit will be applied after approval.
Launch map to report your outage or check on property status. Once reported, outage may take up to 15 minutes to be displayed.