What to do when the lights go out

• Before reporting an outage, please check for blown fuses or tripped circuit breakers. Check to see if your neighbors are out as well. That will help us determine the extent of the problem.
  
  
• Report outages immediately by calling the BWL PowerLine toll-free number at 877-BWL-5001. PowerLine uses your phone number to automatically determine your address.
  
  
• Unplug sensitive electronic equipment such as TVs and computers.
  
  
• Unplug refrigerators, freezers and other major appliances. Reducing the load when power is restored may prevent additional outage time.
  
  
• Leave a light on so you will know when the power is restored and you can plug your refrigerator and freezer chest in again.
  
  
• If you or someone in your home is dependent on some type of electrically operated life-support equipment, it is very important that the BWL be notified. We keep a list of such customers and will notify them in advance of any planned outages. Any medical alert customers are placed on a high-priority list during unplanned outages. Please call 517-702-6006 to receive a form to be completed to be placed on the life support list.
  
  
• The BWL is responsible for electrical repair to the house knob, the point where wires attach to the customer's business or residence. Any electrical work required beyond the house knob is the responsibility of the customer.