COVID-19

Providing utility services makes the Lansing Board of Water & Light an essential business in our community given Governor Whitmer's "Stay Home, Stay Safe" executive order. This means we're working hard to keep our employees and their families safe, while also providing the reliable utilities you expect.

“These are unprecedented times and we’re doing everything we can to keep our customers, employees and their families safe and healthy. The goal is to reduce the number of employees working onsite to provide social distancing, while still providing the best possible utility services to our customers. We’re listening to national, state and local health authorities to make informed decisions to ensure our business continuity plan is responsive.”

Dick Peffley, General Manager

News Updates

BWL Provides Guidance on Reopening Businesses Following COVID-19

The Lansing Board of Water & Light and the American Water Works Association want to encourage businesses to flush their building’s internal water lines as they safely reopen following extended closures due to COVID-19.

BWL Prepares for COVID-19

The Lansing Board of Water & Light is continuing to monitor the situation regarding COVID-19 and is taking appropriate actions to prepare for and reduce the risk of infection, as well as help customers have the resources to prevent further spread of the virus.

BWL Implements Work from Home Strategy

The Lansing Board of Water & Light has implemented its work from home strategy for its office-based employees effective immediately. The BWL workforce will transition work typically done at BWL facilities to being done remotely, as much as possible, to help reduce the spread of COVID-19.

Ways to Pay

We have closed our Haco Customer Service payment lobby, however, customers may pay their bill online, through the mail, at our kiosks or over the phone. BWL offers a number of options to make paying your bill as quick and easy as possible, including multiple ways to pay without a fee.

Keeping Everyone Safe

We have begun a phased approached to safely bring our employees back per the governor’s directive. As some of our field work begins again, BWL employees and approved contractors may need to work around or in your home. Those employees have been properly trained on the proper use of Personal Protective Equipment to keep them and you safe, and are required to follow strict social distancing to help reduce the spread of COVID-19.

Please remember if you see our crews out in the field to keep at least a 10 foot distance for your safety and theirs. They're working to keep essential services going, and we need your help to keep them safe.

Help When You Need It

We've suspended all electric and water shut-offs until further notice and COVID-19 is better controlled. We encourage all customers in financial need to contact Customer Service to setup a bill payment plan to not fall behind when the moratorium is lifted.

The BWL has also partnered with the Michigan Department of Health and Human Services, State Emergency Relief (SER) Funds contractor TrueNorth Community Services to provide needed funds to assist with past due electric bills. If you’ve already applied for and received SER approval, you can reach out to TrueNorth at 231-355-5880. If you haven’t yet applied with DHHS, click the link above to start the process. Funds are still available but limited, so act fast!

How You Can Help

Looking for ways you can help your community? Sign up for Pennies for Power, a convenient way for BWL customers to help families in need in the Lansing area receive a one-time utility shut-off protection payment.

More Questions?

We're here to help. If you have additional questions, our Customer Service team is here for you.

For more information on how the state is responding to COVID-19, visit www.michigan.gov/coronavirus.

For more information on symptoms and preventative measures, visit the CDC website at www.cdc.gov/coronavirus.