Providing utility services makes the Lansing Board of Water & Light an essential business in our community given Governor Whitmer's "Stay Home, Stay Safe" executive order, issued through April 13. This means we're working hard to keep our employees and their families safe, while also providing the reliable utilities you expect. We've implemented our work from home strategy for office-based employees, stopped entering customer homes unless it's an emergency, and are enforcing social distancing for our field and plant workers to help reduce the spread of COVID-19.
“These are unprecedented times and we’re doing everything we can to keep our customers, employees and their families safe and healthy,” said BWL General Manager Dick Peffley. “The goal is to reduce the number of employees working onsite to provide social distancing, while still providing the best possible utility services to our customers.”
We have closed our Haco Customer Service payment lobby, however, our call center remains open to handle emergencies and answer any of your questions or concerns. Customers may pay their bill online, through the mail or over the phone. More information on ways to pay your bill can be found at www.lbwl.com/paybill.
We've also suspended all electric and water shut-offs until further notice and COVID-19 is better controlled. Customers are encouraged to contact customer service to setup a bill payment plan to not fall behind when the moratorium is lifted.
Please remember if you see our crews out in the field to keep at least a 10 foot distance for your safety and theirs. They're working to keep essential services going, and we need your help to keep them safe.
“This situation changes everyday, and we’re prepared to respond and change our plan as the event unfolds,” said Peffley. “We’re listening to national, state and local health authorities to make informed decisions to ensure our business continuity plan is responsive.”