I get paperless statements, so why did I start getting paper statements again?

I get paperless statements, so why did I start getting paper statements again?

Unfortunately, the upgrade discontinued your account settings. Because of this, you were switched back to paper statements. When you enroll in the portal, you’ll be able to reset all your account settings, including signing up for eBilling and/or AutoPay. We apologize in advance for any inconvenience.