Customers

Explore This Section

Pay Your Bill

BWL makes it simple to manage your bills with a variety of payment methods.

Pay Online Other Payment Methods

Services

Electric Water Chilled Water Steam

Start, Stop or Transfer Service

We're ready to serve you with our safe, reliable and affordable utility services. To get started, click here.

Save Money & Energy

Help us be greener, while also saving you some green! We've got programs for everyone to help cut back on energy usage, while also keeping more money in your pocket. Whether you're a residential or commercial customer, find out how you can save today. 

Learn more

BSmart

We’ve worked hard to install nearly 158,000 state-of-the-art meters on all of our customers’ homes and businesses. The result has been an improvement to the reliability, efficiency and security of BWL services.

Learn more

Water Resource Center

The BWL takes pride in the water we provide to our customers, which continues to meet or exceed all state and federal quality standards. We conduct approximately 16,000 tests each year to track more than 100 common contaminants to keep your water safe.

Learn more

If you're a new customer, learn more about the Lansing Board of Water & Light.

New Customer Information