What actions do I need to take?
If you prefer to not manage your account online:
You don’t need to take any action. You’ll receive a redesigned statement in the mail and will be able to pay and manage your account by mail and by phone.
If you’d like to register for the portal:
You'll need to create a new username and password once receiving your new, printed and mailed BWL bill in June. Once signed in, you'll be able to set up your preferences and payment info in the upgraded customer portal.