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BWL Warns of Phone Scams

Sep 7, 2018 11:06 AM

The Lansing Board of Water & Light has received several reports of scam calls threatening customers with loss of service if they do not make a utility payment over the phone.

The scam calls show up on caller I.D. from 517-702-6006, which is also the BWL’s customer service line. The scammers identify themselves representing the “BWL,” are demanding a large sum of money from customers and asking them to call back at 800-928-5250 to make the payment.

Customers should never give money or personal information over the phone to anyone they don’t know. BWL customers are never asked by BWL customer service representatives for credit card information over the phone or in person, or to make payments through a wire service like Western Union or Money Gram.

BWL customers have the option of “customer-initiated” credit card payments through a secure Intranet site or secure automated voice payment system.

This scam has been reported to the Lansing Police Department and the BWL is monitoring the situation. If customers do fall victim, they are urged to contact their local law enforcement.


Media Contacts

Lansing Board of Water & Light

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