Report Emergencies Power outage or downed line: 877-295-5001 Water: 517-702-6490 To report your outage on our outage map, click here. Streetlight Fix Is there a broken streetlight or light out in your neighborhood? Customers can report streetlights out by calling 877-295-5001 or through an online form. Emergency Response & Planning Learn more about how the BWL prepares for emergencies and how you can be prepared ahead of severe weather, too. Frequently Asked Questions Get answers to frequently asked questions regarding power outages and restoration efforts.