BWL Outage Center Mobile App
Be prepared in case the power goes out. Easily report your electrical outage and check on an estimated restoration time with the touch of a button.
Download the App
Search “Lansing BWL” in your phone's app store to find the free BWL Outage Center mobile app for both Apple and Android phones.
- Securely log-in to view properties associated with your account number
- See where outages are and how many customers are affected on an interactive outage map
- Report your power outages and check on restoration estimates
- Follow social media posts by the BWL
- Update contact information, including phone number and email address
Frequently Asked Questions
Start by searching “Lansing BWL” in the app store. If it does not appear, it’s likely your version of the phone does not support the app. We support the most current production version and one version back.
The app in the phone is called “Outage Center” with a BWL icon. Look in your applications under “O”.
Once users log into the app once, the phone will store the account number so users don’t have to log in every time. It will not save login information. If users log out of the app, the phone will delete the account information.
Customers will NOT receive notification once power has been restored to their address. Users can check the outage map to see restoration estimates and power status.
At this time, you cannot cancel an outage once it has been sent. If the outage was sent was an error, please call Customer Service at 517-702-6006. If power is restored shortly after the outage was reported, it will automatically clear in our system and no further action is necessary.
Your default location is the address the app will automatically start on when clicking to the Outage Map or to Report an Outage. You can change which address is considered your “default” by going to Settings.
It can take up to eight days to process an email and phone number change.
For safety reasons, customers can only report and identify outages for their accounts. Users are able to search for other addresses and see if they’re in an outage area.