Hometown People. Hometown Power.
The Lansing Board of Water & Light is a municipally-owned public utility that provides safe, reliable and affordable utility products and services to around 100,000 electric and 58,000 water customers throughout the greater Lansing area.
Our roots go back to 1885, when Lansing citizens approved building a water system. Electricity was added to our list of utility services in 1892, and steam heat in 1919. Chilled water was added in 2001.
The BWL is governed by a Board of Commissioners made up of eight local citizens who are appointed by the Lansing mayor and approved by city council. The board expanded in 2014 to include three non-voting members representing areas of our service territory outside the City of Lansing.
The BWL owns 2,000 miles of overhead and underground power lines and more than 800 miles of water mains, providing 2.7 million megawatt hours and 7 billion gallons of water to customers annually.
Mission Statement
The mission of the BWL is to provide a safe, reliable and affordable utility experience through public ownership, climate consciousness and innovative strategies.
Vision Statement
The vision of the BWL is to deliver exceptional utility and customer service. The BWL will provide environmentally conscious utility products and programs that support regional growth by retaining a diverse, highly skilled workforce and implementing innovative technology solutions.
Value Statements
Customer Driven
We strive to meet the needs of every customer in every interaction.
Accountability
We operate with integrity and take ownership of decisions made today that lead to long-term organizational success.
Respect
We celebrate everyone's differences, perspectives and traditions.
Environmentally Focused
We contribute to the health of our community by providing clean energy and water, reducing waste and promoting sustainable initiatives.
Safety
Safety is always job one, ensuring a safe working environment and community for everyone.