Ways to Pay
Pay Online
BWL's Customer Self-Service (CSS) Portal is the quickest and easiest way to pay your utility bill. When you register for the CSS Portal, you'll be able to:
- Pay your bill online using AutoPay, Venmo, Amazon Pay, PayPal and PayPal Credit
- View your current balance, billing statements and statement history
- See your due date
Please note: The Customer Self-Service Portal requires a valid driver's license or Social Security Number to be on file for residential customers. If your SSN is not currently on file, you will need to contact customer service at (517) 702-6006. Once you have received your first monthly billing statement, you can then access the CSS Portal.
AutoPay
Want to save time paying your bill? Consider AutoPay!
AutoPay is initiated two business days before the bill’s due date and can receive funds from checking and savings accounts, as well as credit and debit cards. Debit cards are treated as credit cards for fee purposes.
Sign Up for AutopayPay by Mail
You may make payments anytime by mail with no fees. Please use the self-addressed envelope provided with your statement and enclose your bill with your payment. We accept check or money order.
Send your payment to:
Lansing Board of Water & Light
P.O. Box 30824
Lansing, MI 48909-8311
Please note: Payments received in the mail will be processed within 24 hours of receipt. Please allow time for postal delivery to make payment by your due date.
Pay by Phone
You can pay your utility bill over the phone with your checking or savings account, or with your credit or debit card.
You will need:
- 8-digit BWL account number(s) and billing zip code
- Account number and transit routing number for checking or savings account payments
- OR Credit or debit card account number, expiration date, and 3-digit verification code
Please call (517) 702-7001 to use our automated system. This service is available 24 hours a day, seven days a week. Note: Customer Service Representatives are not permitted to accept payments over the phone.
The payment will be automatically applied to your BWL account and there are no convenience fees for phone transactions.
Pay In-Person or Drop Off
We offer a variety of options to make payments in person.
Haco Customer Service Center is open Monday through Friday from 9 a.m. to 4:30 p.m. The BWL Call Center remains open and is available weekdays 7 a.m. to 5 p.m. at 517-702-6006.
Drive-Thru Kiosk Locations
Our self service kiosks accept cash, check, credit and debit cards, and electronic banking payments. Kiosks are located at our Haco Customer Service Center, 1232 Haco Dr., Lansing.
24-Hour Drop Box Locations
You can make a payment at any time by visiting our drop box locations. You can find a drop box at our Customer Service Center or on the Corner of W. Allegan St. and Townsend St. Envelopes for your payment are provided in the depository. Payments are processed within 2-3 business days for checks, money orders and cashier's checks.
Fee-Free Kiosk Locations
You can make a payment at any time by visiting one of our 6 fee-free kiosks at the following Quality Dairy locations*:
- 700 N. Pine St.
- 2121 W. Holmes Rd.
- 4500 W. Saginaw Hwy
- 5100 S. Waverly Rd.
- 5010 Dunckel Rd.
- 400 S. Pennsylvania Ave.
The kiosks will accept multiple forms of payment including cash, check, credit and debit card.
*Hours vary by location, for listing of all locations and hours visit: http://qualitydairy.com/v15/stores/