Pay Bill

Ways to Pay

BWL offers a number of options to make paying your bill as quick and easy as possible.

Fee Free Ways to Pay During COVID-19

The BWL offers many ways to pay fee free! 

  • By mail
  • Through your bank or credit union bill payment option
  • Enrolling in BWL’s eServices:
    • Receive your bill via paperless billing, or
    • Choose autopay
  • In person with cash at a drive-thru kiosk at our BWL Customer Service Center

Pay Online

Online eServices is the quickest and easiest way to pay your utility bill. When you register for eServices, you'll be able to:

  • Pay your bill online using AutoPay
  • View your current balance, billing statements and statement history
  • See your due date

Please note: eServices requires a valid Social Security Number to be on file for residential customers. If your SSN is not currently on file, you will need to contact customer service at (517) 702-6006. Once the BWL has your information, you will have to wait until the following day to access eServices.


Want to save time paying your bill? Consider AutoPay!

AutoPay is initiated two business days before the bill’s due date and can receive funds from checking and savings accounts, as well as credit and debit cards. Debit cards are treated as credit cards for fee purposes.

Sign up for AutoPay through eServices

Pay by Mail

You may make payments anytime by mail with no fees. Please use the self-addressed envelope provided with your statement and enclose your bill with your payment. We accept check or money order.

Send your payment to:

Lansing Board of Water & Light
P.O. Box 13007
Lansing, MI 48901-3007

Please note: Payments received in the mail will be processed within 24 hours of receipt. Please allow time for postal delivery to make payment by your due date.

Pay by Phone

You can pay your utility bill over the phone with your checking or savings account, or with your credit or debit card.

You will need:

  • 10-digit BWL account number(s) or residential house number
  • Account number and transit routing number for checking or savings account payments
  • OR Credit or debit card account number, expiration date, and 3-digit verification code

For your security purposes, you will also need to enter the last 4 digits of your Social Security Number to ensure you are paying on the correct account.

Please call (517)702-6006 and select option #3. This service is available 24 hours a day, seven days a week.

After your transaction has been approved, you will be given a reference number. Please allow 2-4 business days for the payment to be applied to your BWL account. Our third-party provider charges a convenience fee for phone transactions. The fee amount will be provided to you prior to the completion of the transaction.

Pay In-Person or Drop Off

We offer a variety of options to make payments in person.

Customer Service Center

Our Haco Customer Service payment lobby is currently closed due to COVID-19. The BWL Call Center remains open and is available weekdays 7 a.m. to 5 p.m. at 517-702-6006.

Self Service Kiosk Locations

Our self service kiosks accept check, credit and debit cards, and electronic banking payments. You can find these kiosks at our Customer Service Center or at our BWL Headquarters, located at 1201 S. Washington Ave., Lansing, MI 48910.

24-Hour Drop Box Locations

You can make a payment at any time by visiting our drop box locations. You can find a drop box at our Customer Service Center or on the Corner of W. Allegan St. and Townsend St. Envelopes for your payment are provided in the depository.

Levelized Payment Program

Pay the same each month and avoid seasonal ups and downs in your utility bill by signing up for our Levelized Payment Program. Monthly payment are based on average monthly consumption over the previous 12-month period. We recalculate monthly payments every 12 months to adjust for changes in consumption.

Call our Customer Service Department to get started at (517) 702-6006.

Past Due Bills

If you are having difficulty paying your bills or your account is in shut-off status, please contact our Customer Service Department at (517) 702-6006. Our representatives will be happy to work with you on a payment plan. 

Additional assistance may be available by calling Central Michigan 2-1-1.