Pay Bill

Ways to Pay

BWL's customer portal is up and running and ready for you to start taking advantage of all the great features it has to offer. For more information, click here.

Pay Online

BWL's Customer Self-Service (CSS) Portal is the quickest and easiest way to pay your utility bill. When you register for the CSS Portal, you'll be able to:

  • Pay your bill online using AutoPay, Venmo, Amazon Pay, PayPal and PayPal Credit
  • View your current balance, billing statements and statement history
  • See your due date

Please note: The Customer Self-Service Portal requires a valid driver's license or Social Security Number to be on file for residential customers. If your SSN is not currently on file, you will need to contact customer service at (517) 702-6006. Once the BWL has your information, you will have to wait until the following day to access the CSS Portal.


Want to save time paying your bill? Consider AutoPay!

AutoPay is initiated two business days before the bill’s due date and can receive funds from checking and savings accounts, as well as credit and debit cards. Debit cards are treated as credit cards for fee purposes.

Sign Up for Autopay

Pay by Mail

You may make payments anytime by mail with no fees. Please use the self-addressed envelope provided with your statement and enclose your bill with your payment. We accept check or money order.

Send your payment to:

Lansing Board of Water & Light
P.O. Box 30824
Lansing, MI 48909-8311

Please note: Payments received in the mail will be processed within 24 hours of receipt. Please allow time for postal delivery to make payment by your due date.

Pay by Phone

You can pay your utility bill over the phone with your checking or savings account, or with your credit or debit card.

You will need:

  • 8-digit BWL account number(s) and billing zip code
  • Account number and transit routing number for checking or savings account payments
  • OR Credit or debit card account number, expiration date, and 3-digit verification code

Please call (517) 702-6006 to use our automated system. This service is available 24 hours a day, seven days a week.

The payment will be automatically applied to your BWL account and there are no convenience fees for phone transactions.

Pay In-Person or Drop Off

We offer a variety of options to make payments in person.

Haco Customer Service Center is open Monday through Friday from 9 a.m. to 4:30 p.m. The BWL Call Center remains open and is available weekdays 7 a.m. to 5 p.m. at 517-702-6006.

Drive-Thru Kiosk Locations

Our self service kiosks accept cash, check, credit and debit cards, and electronic banking payments. Kiosks are located at our Haco Customer Service Center, 1232 Haco Dr., Lansing.

24-Hour Drop Box Locations

You can make a payment at any time by visiting our drop box locations. You can find a drop box at our Customer Service Center or on the Corner of W. Allegan St. and Townsend St. Envelopes for your payment are provided in the depository.

Fee-Free Kiosk Locations

You can make a payment at any time by visiting one of our 6 fee-free kiosks at the following Quality Dairy locations*: 

  • 700 N Pine St
  • 2121 W Holmes Rd
  • 4500 W Saginaw Hwy
  • 5100 S Waverly Rd
  • 5010 Dunckel
  • 720 W Jolly Road

The kiosks will accept multiple forms of payment including cash, check, credit and debit card.

*Hours vary by location, for listing of all locations and hours visit:

Rate Calculators

Curious to see how you can save money and conserve water and energy? Check out our Water Conservation Calculator or our Electric Rate Calculator

Levelized Payment/Budget Billing Program

Pay the same each month and avoid seasonal ups and downs in your utility bill by signing up for our Levelized Payment/Budget Billing Program. Monthly payments are based on average monthly consumption over the previous 12-month period. We recalculate monthly payments every 12 months to adjust for changes in consumption.

Call our Customer Service Department to get started at (517) 702-6006.

Past Due Bills

If you are having difficulty paying your bills or your account is in shut-off status, please contact our Customer Service Department at (517) 702-6006. Our representatives will be happy to work with you on a payment plan. 

Additional assistance may be available by calling Central Michigan 2-1-1.