Ways to Pay
BWL's new customer portal is up and running and ready for you to start taking advantage of all the great new features it has to offer. For more information, click here.
Online eServices is the quickest and easiest way to pay your utility bill. When you register for eServices, you'll be able to:
- Pay your bill online using AutoPay
- View your current balance, billing statements and statement history
- See your due date
Please note: eServices requires a valid driver's license or Social Security Number to be on file for residential customers. If your SSN is not currently on file, you will need to contact customer service at (517) 702-6006. Once the BWL has your information, you will have to wait until the following day to access eServices.
Want to save time paying your bill? Consider AutoPay!
AutoPay is initiated two business days before the bill’s due date and can receive funds from checking and savings accounts, as well as credit and debit cards. Debit cards are treated as credit cards for fee purposes.Sign Up for Autopay
Pay by Mail
You may make payments anytime by mail with no fees. Please use the self-addressed envelope provided with your statement and enclose your bill with your payment. We accept check or money order.
Send your payment to:
Lansing Board of Water & Light
P.O. Box 13007
Lansing, MI 48901-3007
Please note: Payments received in the mail will be processed within 24 hours of receipt. Please allow time for postal delivery to make payment by your due date.
Pay by Phone
You can pay your utility bill over the phone with your checking or savings account, or with your credit or debit card.
You will need:
- 8-digit BWL account number(s) or residential house number
- Account number and transit routing number for checking or savings account payments
- OR Credit or debit card account number, expiration date, and 3-digit verification code
Please call (517)702-6006 to use our automated system. This service is available 24 hours a day, seven days a week.
The payment will be automatically applied to your BWL account and there are no convenience fees for phone transactions.
Pay In-Person or Drop Off
We offer a variety of options to make payments in person.
Customer Service Center
Our Haco Customer Service payment lobby is currently closed due to COVID-19. The BWL Call Center remains open and is available weekdays 7 a.m. to 5 p.m. at 517-702-6006.
Self Service Kiosk Locations
Our self service kiosks accept check, credit and debit cards, and electronic banking payments. You can find these kiosks at our Customer Service Center.
24-Hour Drop Box Locations
You can make a payment at any time by visiting our drop box locations. You can find a drop box at our Customer Service Center or on the Corner of W. Allegan St. and Townsend St. Envelopes for your payment are provided in the depository.