Reporting a Streetlight Out

Is there a broken streetlight or light out in your neighborhood? Customers can report streetlights out by calling 877-295-5001 or online through our form below.

New Lights, Safe Nights

The BWL is also in the process of upgrading all streetlights in the service territory to LED lightbulbs in alignment with being climate and environmentally focused. Because LEDs consume 40 percent less energy, they're more energy efficient, easier to maintain, provide a cost savings and are in line with industry standards to move away from inefficient light sources.

Click below to see the 4-year implementation map.

Streetlighting Logo

Frequently Asked Questions

Please take a look at our FAQ section below, which answers our most commonly asked questions about streetlights. You may also download our FAQ document.  

Streetlighting FAQs Brochure

If you have further questions, please email or call 517-702-6002.

The BWL is responsible for 34,500 fixtures including streetlights and outdoor protective lighting throughout the greater Lansing area and surrounding communities.

An upgrade of the system will take around 4 years to complete. This includes upgrades to poles, arms, fixtures, controls and supporting infrastructure.

Since the early 1990s, standard lighting installations have been “yellow” High Pressure Sodium (HPS) lamps. HPS lamps typically have a five-year lifecycle, however, those in BWL’s service territory are ten years overdue for replacement. As HPS lights degrade, they lose 60 percent of their original light output, while LEDs maintain their original brightness.

During the transition, when lights burnout and require maintenance, the BWL will replace them with LEDs until a system upgrade comes to the area.

White LED options are already available and are expected to increase in the future. LED lighting promotes carbon reduction, a healthy ecosystem and applies industry benchmarks and standards reflecting best practice.

The BWL will consider:

  • Choosing fixtures with minimal uplight while still in accordance with ANSI/IES RP-8-18
  • Using “warm-white” or filtered LEDs (CCT < 3000 K; S/P ratio < 1.2) to minimize blue emission
  • Looking for products with adaptive controls like dimmers, timers and motion sensors
  • Avoiding over-lighting because of the higher luminous efficiency of LEDs
  • Selecting proper distribution patterns suitable for the roadway

The BWL has standardized its streetlight system with a color temp of 3000K. Where possible, International Dark Sky (IDA) fixtures are selected and carry an IDA Seal of Approval. More information can be found on

The American Medical Association encourages minimizing blue-rich lighting by using the lowest emission of blue light possible. Additionally, the BWL will install LEDs using responsible light design to minimize detrimental human and environmental effects.

Local governments pay the BWL to maintain streetlights throughout our service territory.