Outage Center

Outage Map

Get more information on power outages and estimated restoration times.

Outage App

Download the BWL mobile app, available on the Apple and Google Play stores.


COVID-19 Update

Providing utility services makes the Lansing Board of Water & Light an essential business in our community given the governor's executive order, issued through April 13. We've implemented our work from home strategy for office-based employees, stopped entering customer homes and are enforcing social distancing for our field and plant workers to help reduce the spread of COVID-19. Learn More about COVID-19 Update

Text "OUT/OUTAGE" to 898295/txtbwl to report an outage, "STAT/STATUS" to request a status update, "HELP" to receive help information and "STOP" to stop texts. *BWL Terms and Conditions. Message and data rates may apply.

Emergency Response & Planning

Learn more about how the BWL prepares for emergencies and how you can be prepared ahead of severe weather, too.

Mast Repair & Payment Program

Has the electrical service mast on your home or business been damaged? Here's the information you need to get it repaired and restore power.