Utility Shut-Off Protection

Community Resource Fairs

The BWL and over a dozen local partners will host two Community Resource Fairs to connect greater Lansing residents behind on bills to information on resources and financial assistance available to assist per available funding and eligibility. Click below for more information.

September 20, 1-5pm

Letts Community Center, 1220 W. Kalamazoo St., Lansing

September 21, 4-8pm

Alfreda Schmidt Community Center, 5825 Wise Rd., Lansing

Flexible Payment Arrangements

At BWL, we do everything we can to prevent shut-offs from happening, including working with customers to develop flexible payment schedules and connecting them to information and community dollars available.

We're happy to offer flexible payment plans to:

  • Customers with low incomes
  • Families with active members in the U.S. military
  • Senior customers 65 and older

If you're at risk of falling behind on your bills or would like to set up a flexible payment plan, please contact our Customer Service Department at (517) 702-6006. For more information on community resources and dollars available, visit one of our partner websites.

NOTICE: The BWL may use a remote disconnect/reconnect electric meter to interrupt your service for non-payment. Payment on your account constitutes authorization and consent to restore electric service to your premises. The customer assumes all responsibility for any property damages as a result of the restoration of power.

Medical Alert Form 

If you have medical equipment in your home that depends on electric power, please fill out our Medical Alert Form. This will ensure shut off protection even if you fall behind on payments. 

Third Party Notification Form

You can now arrange to have a friend, relative or landlord receive a copy of your bills, including any shut-off notice you receive. If you're out of town or overlook a notice, the person you choose can give you a friendly reminder. This free service gives you another measure against utility shut-off. To get started, please fill out our Third Party Notification Form.