Customers

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Pay Your Bill

BWL makes it simple to manage your bills with a variety of payment methods.

Pay Online Other Payment Methods

Services

Electric Water Chilled Water Steam & Hot Water

Start, Stop or Transfer Service

We're ready to serve you with our safe, reliable and affordable utility services. To start, stop or transfer your service click here.

Save Money & Energy

We're proud to call Lansing our hometown, and that’s why we work with our customers to find ways to reduce their energy costs and footprint. Here you’ll find rebates and incentives for appliance recycling, solar energy, electric vehicle integration and more.

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BSmart

We’ve worked hard to install nearly 158,000 state-of-the-art meters on all of our customers’ homes and businesses. The result has been an improvement to the reliability, efficiency and security of BWL services.

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Water Resource Center

The BWL takes pride in the water we provide to our customers, which continues to meet or exceed all state and federal quality standards. We conduct approximately 16,000 tests each year to track more than 100 common contaminants to keep your water safe.

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If you're a new customer, learn more about the Lansing Board of Water & Light.

New Customer Information