Outage Credit

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Outage Credit Eligibility

BWL customers who experience an electric outage solely attributable to BWL-owned equipment for 120 consecutive hours (five days) or more can apply for a $25 extended outage credit. 

Submit Application

As shown on monthly billing statement
By submitting this form, I understand if approved, the Lansing Board of Water & Light will apply the outage credit to my account and it may take up to 45 days to review and process the application and subsequent credit. A cash credit will not be issued.
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Application Details

In order to be eligible for the extended outage credit, an application must be received within six (6) months of the first day of the outage, and the affected account must be active and current with no past due balance, on the date of application.  If the application is approved, the BWL will apply the extended outage credit to the account.

This application must be entirely completed to be processed. Separate forms must be submitted for each account requesting a credit. Please type in information or print legibly.

Other Ways to Apply

Download a copy of this form or call our Customer Service Center at (517) 702-6006.

Download Application

You can also pick up a hardcopy form by visiting our Customer Service Center at 1232 Haco Drive, Lansing.