Outage Credit Eligibility
Lansing Board of Water & Light electric customers who experience an electric outage for 120 consecutive hours (five days) or more during catastrophic conditions are eligible for a $25 credit and an additional $5 per day for each day after. Catastrophic is defined as an event that results in an official state of emergency or an event resulting in an interruption for 10% or more of a utility’s customers.
This application must be received within six months of the first day of the outage. The account must be active and in good standing, and amount due must be current to be eligible for the credit. Submissions will be verified for eligibility and if approved, BWL will apply the outage credit to the billing account provided below.
This application must be entirely completed to be processed. Separate forms must be submitted for each account requesting a credit. Please type in information or print legibly.
Other Ways to Apply
Download a copy of this form or call our Customer Service Center at (517) 702-6006.
You can also pick up a hardcopy form by visiting our Customer Service Center at 1232 Haco Drive, Lansing.