Outage Credit

Outage Credit Eligibility

Lansing Board of Water & Light electric customers who experience an electric outage for 120 consecutive hours (five days) or more during catastrophic conditions are eligible for a $25 credit and an additional $5 per day for each day after. Catastrophic is defined as an event that results in an official state of emergency or an event resulting in an interruption for 10% or more of a utility’s customers.

Submit Application

As shown on monthly billing statement
Service Address
By submitting this form, I understand if approved, the Lansing Board of Water & Light will apply the outage credit to my account and it may take up to 45 days to review and process the application and subsequent credit. A cash credit will not be issued.


Application Details

This application must be received within six months of the first day of the outage. The account must be active and in good standing, and amount due must be current to be eligible for the credit. Submissions will be verified for eligibility and if approved, BWL will apply the outage credit to the billing account provided below.

This application must be entirely completed to be processed. Separate forms must be submitted for each account requesting a credit. Please type in information or print legibly.

Other Ways to Apply

Download a copy of this form or call our Customer Service Center at (517) 702-6006.

Download Application

You can also pick up a hardcopy form by visiting our Customer Service Center at 1232 Haco Drive, Lansing.