BWL Water Overview

The BWL serves more than 58,000 residential, business and industrial water customers. We own more than 800 miles of underground water mains throughout the greater Lansing area. We treat and distribute our water, drawn from the Saginaw Aquifer – a groundwater supply that has been called one of the finest natural sources of groundwater in the United States – from two water distribution facilities, the John F. Dye Water Conditioning Plant and the Wise Road Conditioning Plant.

Award-Winning Water Safety

In December 2016, the BWL removed its last active lead service line, joining Madison, Wisconsin, as the second water utility in the nation to remove all lead service lines. The project began in 2004 and removed 12,150 active lines at a cost of $44.5 million.

Water Resource Center

Learn more about our award-winning water, and how we treat and distribute it to our customers in our Water Resource Center.

Rate Information

Water rate information for residential and business customers can be found below. 

Try our new Water Conservation Calculator to see where you can conserve water and save money.

Approved Water Contractors

Customer Choice Contractors (PDF)
A list of approved water contractors

Water Construction Standards

Click here to review the BWL Water Construction Standards.

Drinking Water State Revolving Fund (DWSRF) Project Planning Document Information

The Lansing Board of Water & Light (BWL) will host a public meeting regarding its project planning document for proposed drinking water system improvements in the BWL water service area. The purpose of the meeting is to not only inform, but to seek and gather input from people that will be affected. Comments and viewpoints from the public are encouraged on the proposed projects for which the BWL intends to seek low interest Drinking Water State Revolving Fund (DWSRF) loan assistance.  

The public meeting will be held virtually over Webex at the following date and time:

Date:  April 29th, 2024

Time:  4:00 pm

Place (Virtual):  Webex Meeting Link: https://lbwlevents.webex.com/lbwlevents/j.php?MTID=m20f647c3bdaf3ae2e62a07461a56e96f

Webinar Access Code:  2634 972 8153

Webinar Password:  tA4qdWt5QF9 (82473985 from phones and video systems) 

Join by Phone: 

+1-408-418-9388 United States Toll

Access code: 263 497 28153

If you have questions, please contact BWL’s Water Quality Administrator at 517-702-7059 or water@lbwl.com. For discolored water or main breaks, please call 517-702-6490.