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Report Emergencies

Power outage or downed line: 877-295-5001 Water: 517-702-6490

Text "OUT/OUTAGE" to 898295/txtbwl to report an outage, "STAT/STATUS" to request a status update, "HELP" to receive help information and "STOP" to stop texts. *BWL Terms and Conditions. Message and data rates may apply.

Outage Center

Visit our Outage Center to get the latest information about service outages in your area. You can also access our outage map, download our outage mobile app, and get tips to keep you safe. 

Miss Dig 811

If you plan to dig on your property, be safe not sorry. Call (800) 482-7171 to have all underground utilities located and staked at least 72 hours before starting your project. For more information, visit our page on the Miss Dig program. 

Turn On/Transfer Service

Interested in turning on service at a specific location, or transferring service to a new location within our service area? Fill out our online form to get started. 

Customer Service Center

1232 Haco Drive Lansing, Michigan 48912

Call Center

(517) 702-6006 7 a.m. - 5 p.m. Monday–Friday

Closed weekends and holidays

Lobby Hours

8 a.m. - 5 p.m. Monday–Friday

Closed weekends and holidays

Emergency Services

Power/Streetlight Outages, Downed Lines: (877) 295-5001

Water or Steam (517) 702-6490

BWL offices will be closed on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Veterans Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

Send us a Message

Thanks for your interest in the Lansing Board of Water & Light. Let us know how we can help by emailing customerservice@lbwl.com.

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