Text "OUT/OUTAGE" to 898295/txtbwl to report an outage, "STAT/STATUS" to request a status update, "HELP" to receive help information and "STOP" to stop texts. *BWL Terms and Conditions. Message and data rates may apply.
Customer Service Center
Call Center
(517) 702-6006 7 a.m. - 5 p.m. Monday–Friday
Closed weekends and holidays
Lobby Hours
Our Haco Customer Service payment lobby is currently closed due to COVID-19.
Emergency Services
Power/Streetlight Outages, Downed Lines: (877) 295-5001
Water or Steam (517) 702-6490
BWL offices will be closed on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Memorial Day
- July 4th
- Labor Day
- Veterans Day
- Thanksgiving
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
Send us a Message
Thanks for your interest in the Lansing Board of Water & Light. Let us know how we can help by emailing customerservice@lbwl.com.