Contact Us

Text "OUT/OUTAGE" to 295688/txtbwl to report an outage, "STAT/STATUS" to request a status update, "HELP" to receive help information and "STOP" to stop texts. See BWL Terms and Conditions. Message and data rates may apply.

Customer Service Center

1232 Haco Drive Lansing, Michigan 48912

Our Haco Customer Service payment lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m.

Call Center

(517) 702-6006 7 a.m. - 5 p.m. Monday–Friday

Closed weekends and holidays

Emergency Services

Power/Streetlight Outages, Downed Lines: 866-710-8222

Water Quality

For water quality concerns including discolored water, a change in pressure or a water main break, please call 517-702-6490.

BWL offices will be closed on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Veterans Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

Send us a Message

Thanks for your interest in the Lansing Board of Water & Light. Let us know how we can help by emailing

Service Address
Drivers license, bank account number, employer identification number (EIN), social security number (SSN). You may submit the last 4 digits of your SSN to verify account ownership. We will address your inquiry on the phone if we need any further personally identifiable information.
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These messages are monitored during business hours. You will receive a response in up to three business days. If you need an immediate response, please use the emergency phone numbers.