Contact Us

Text "OUT/OUTAGE" to 898295/txtbwl to report an outage, "STAT/STATUS" to request a status update, "HELP" to receive help information and "STOP" to stop texts. *BWL Terms and Conditions. Message and data rates may apply.

Customer Service Center

Call Center

(517) 702-6006 7 a.m. - 5 p.m. Monday–Friday

Closed weekends and holidays

Lobby Hours

Our Haco Customer Service payment lobby is currently closed due to COVID-19.

Emergency Services

Power/Streetlight Outages, Downed Lines: (877) 295-5001

Water or Steam (517) 702-6490

BWL offices will be closed on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Veterans Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

Send us a Message

Thanks for your interest in the Lansing Board of Water & Light. Let us know how we can help by emailing customerservice@lbwl.com.

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Service Address