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BWL Restores Power to More Than 15,000 Customers Since Storm Hit

Aug 26, 2023 5:36 PM

The Lansing Board of Water & Light (BWL) has restored power to over 15,000 customers who lost power during Thursday night’s storm with the help of mutual aid crews from across the state and country. This represents about half of the total customers who were originally without power.

Throughout the day today, BWL had three tree crews and three line crews in the field, supported by six mutual aid and 27 contract line crews, as well as 30 contract tree crews. Crews will continue to work around the clock until all of the remaining 15,000 customers are restored.

“I’m incredibly proud of the work our crews have done to get homes and businesses restored quickly and safely, but I know there’s still more to do” said BWL General Manager Dick Peffley. “To those who are still out of power, we know outages are frustrating and we’re working very hard to get the lights back on.”

Customers who have experienced a single service outage due to mast damage are responsible to have repairs done before the BWL is able to restore power. Customers may use any of the BWL approved electrical contractors to have repairs made and payments financed interest free for 12 months. Click here for more information.

BWL is continuing to urge people to stay at least 25 feet from downed lines, and treat intersections with traffic signals out as 4-way stops.

Customers can check the status of an outage, and report an outage or downed line by calling 877-295-5001, visiting the Outage Center at, using the BWL Outage Center mobile app or texting “out” or “outage” to 898295 or txtbwl. 

Media Contacts

Lansing Board of Water & Light

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