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BWL Has Fewer Than 10,000 Customers Remaining Without Power

Aug 27, 2023 1:42 PM

The Lansing Board of Water & Light (BWL) has restored power to over 20,000 homes and businesses throughout its service territory following Thursday night’s storm. This is BWL’s largest emergency mobilization to a storm, with 74 line and tree crews working around the clock to get power restored as quickly and safely as possible, and an additional 18 on the way from across the state. BWL has approximately 9,500 customers still remaining without power.

Customers using a generator are reminded that carbon monoxide produced by them is colorless and odorless and can be deadly. Always be mindful of the following safety tips:

  • NEVER run a generator indoors or in partially enclosed spaces
  • Do not operate near open doors and windows
  • Fans will not prevent carbon monoxide build-up in the home
  • Install battery-powered carbon monoxide alarms inside your home to alert of dangerous levels

“We’ve deployed an army of line crews and tree crews to restore power as quickly as possible,” said BWL General Manager. “We continue to appreciate the patience of our customers while we work diligently to move trees, repair poles and replace lines which brought the worst storm damage I’ve seen in my near-50 year career.

Customers who have experienced a single service outage due to mast damage are responsible to have repairs done before the BWL is able to restore power. Customers may use any of the BWL approved electrical contractors to have repairs made and payments financed interest free for 12 months. Click here for more information. 

BWL is continuing to urge people to stay at least 25 feet from downed lines, and treat intersections with traffic signals out as 4-way stops.

Customers can check the status of an outage, and report an outage or downed line by calling 877-295-5001, visiting the Outage Center at, using the BWL Outage Center mobile app or texting “out” or “outage” to 898295 or txtbwl. 

Media Contacts

Lansing Board of Water & Light

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