2019 Water Quality Report

A Letter From The BWL Water Quality Team

Dear Customer,

These are unprecedented times and the coronavirus (COVID-19) has caused a disruption in many of our lives, pushing us to take every precaution to ensure ourselves, and our loved ones, remain safe and healthy. The BWL remains committed to providing our customers safe, affordable and reliable services and has taken extra measures to keep a healthy workforce to ensure the reliability in our products. At a time of uncertainty, knowing you have power to your homes, and safe drinking water is essential. The EPA has released information that the COVID-19 has not been detected in drinking water and standard water treatment, including disinfection and filtration, is effective at inactivating the virus. The BWL continues to monitor our water supply during this situation and BWL tap water can be consumed as normal.

The safety and quality of our drinking water is always a top concern, but over the last several years water quality has gained much attention. To ensure the BWL continues to provide the best water to our customers, we are continually evaluating our water distribution system. This year you may notice a few changes. The BWL is adjusting the water supply to areas of our system to reduce water age. We will be performing hydrant flushing of our system from April until October to flush sediment and potential stagnant water from areas, and we are replacing several older water mains. In support of our environmental stewardship efforts, we are also conducting a pilot program on new equipment that allows cleaning of main sections without additional water waste.

The BWL takes great pride in our water. We believe our customers deserve the best, and these are just a few ways we’re working to do that. The BWL is confident in our water, and will continue to take steps to maintain great quality and spread the word about the benefits of drinking from the tap.


Angie Goodman

Water Quality Administrator

The Bottom Line

During 2019, BWL drinking water continues to meet or exceed all quality standards established by the U.S. Environmental Protection Agency (EPA) and the Michigan Department of Environment, Great Lakes, and Energy (EGLE).

BWL Water Facts

  • 125 Wells, approximately 400 feet deep
  • 2 Water Conditioning Plants
  • 166,000 Population Served  
  • 40,450 Wholesale Population Served
  • Average use of 19.2 Million Gallons per Day
  • 834 miles of water mains

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For more information about safe drinking water, visit the U.S. Environmental Protection Agency (EPA) website.