Outage Center

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Outage Map

Get more information on power outages and estimated restoration times.

Outage App

Download the BWL mobile app, available on the Apple and Google Play stores.

Alerts

Our Customer Information System will be temporarily unavailable from June 12-16 while we complete important system improvements. Learn More

Report Emergencies

Power outage or downed line: 866-710-8222 Water: 517-702-6490

Text "OUT/OUTAGE" to 295688/bwlout to report an outage, "STAT/STATUS" to request a status update, "HELP" to receive help information and "STOP" to stop texts. See BWL Terms and Conditions. Message and data rates may apply.

Streetlight Fix

Is there a broken streetlight or light out in your neighborhood? Customers can report streetlights out by calling 866-710-8222 or through an online form.

Prepare Your Home for Emergencies

Learn more about how the BWL prepares for emergencies and how you can be prepared ahead of severe weather, too.

Frequently Asked Questions

Get answers to frequently asked questions regarding power outages and restoration efforts.