Customer Self-Service Portal FAQ

If you're a residential customer, BWL will use your social security number or driver’s license number to verify your identity when signing up for eServices. To add your verification information to the BWL database, call (517) 702-6006.

If you are a commercial customer, it will require you to verify your tax ID number.

Once you're logged into the eServices portal, you can change any of your profile information by clicking “My information” in the left-hand navigation bar. Click “change” below the section you would like to change. Once changed, click "Save."

To view previous billing statements, click “Billing” in the left-hand navigation bar. Scroll down to the “Bills” section, where you'll see the bill date, previous balance, payments, new charges and total amount due. You can also download the billing statement by clicking “Download bill”. 

Signing up for paperless billing will offer the convenience of receiving a notification by email when your statement is available to view, while contributing to a greener community by no longer receiving a paper bill in the mail. To enroll in paperless billing, click “My information” in the left-hand navigation bar. Then click “Sign up for paperless billing.” While you’re here, please confirm the email address on file is accurate.

Click here to watch a video on how to get enrolled.

If you're currently enrolled in paperless billing, it will say “Signed up for paperless billing” on your eServices homepage. You can also check in the “My information” section, where it will display the same message.

You can cancel paperless billing at any time by simply clicking “Change” next to “Signed up for paperless billing” and selecting "Cancel paperless billing" button (located in “Home” and “My Information”).

In the new eServices portal, all accounts under the same Account Party are automatically linked.

  • Residential Customers: accounts that share the same customer name and social security or drivers license will be automatically linked
  • Commercial Customers: accounts that share the same customer name and tax ID will be automatically linked

You can make a one-time payment by clicking “Quickpay without logging in” on the eServices sign in page.

When paying your bill, you're able to select the amount you'd like to pay. BWL accepts Visa, MasterCard, Discover debit/credit cards, Venmo, Amazon Pay, PayPal and PayPal Credit, as well as payments made through your checking/savings accounts.

The BWL does not charge any convenience fees for making a one-time-payment.

You can sign up for AutoPay by clicking “Billing” in the left-hand navigation bar, and then select “Sign up for automatic payments.” You can also edit payment information by clicking “My information” in the left-hand navigation bar, and then select “Manage Wallet”.

Once you're enrolled in AutoPay, payments will be processed for you automatically on the due date. As a courtesy, there are no fees for making payments through AutoPay. When enrolled in AutoPay, you'll receive an AutoPay payment notice email. This email will state the amount and date your payment is scheduled. To make sure AutoPay runs smoothly, we recommend funds be available two days prior to the due date.

Click here to watch a video on how to get enrolled.

Yes, as long as you have signed up for autopay prior to the due date on your most recent billing statement. 

Your payment history will display the payment date, the account number, the payment amount, the fee amount, the total amount, the confirmation number, the source of the payment, and the payment type.

The payment history includes payments made using our AutoPay, Interactive Voice Response (IVR – payments made over the phone through the automated service), or BWL eServices. Please refer to your billing statements for payment history related to mail-in or walk-in payments.

In the left-hand navigation bar, click “Account Home.” Then select “Payment history” on the right-hand side of the screen.

You can sign up for Pennies for Power by clicking “Pennies for Power” in the left hand navigation bar. You will have three options:

  1. Round Up - This will round up your monthly utility bill to the next whole dollar.
  2. Round up and add a buck - This will round up your monthly utility bill to the next whole dollar and add an additional $1 each month. You have the choice to leave it set at the $1 default or increase to any amount you choose.
  3. One time donation - This will allow you to make a one time donation to be included with your next utility bill. Consolidated accounts will need to be signed up individually.