Upgrading the Customer Experience

The BWL is upgrading your customer experience with a new bill design and customer portal launching this summer. The BWL is on its way to becoming the Utility of the Future, and that means new features and upgrades on your bill and within the customer portal!

New Customer Portal

Some of the exciting features of the new customer portal include:

  • View & analyze consumption usage
  • Enroll for Paperless Billing
  • Enroll for AutoPay
  • Make one-time payments
  • View & download billing statements
  • Access billing & payment history
New BWL customer portal

Updated Customer Bill

Your bill is also getting an upgrade! New features will include:

  • Consumption details
  • Easy to read graphs
  • New, more user friendly layout/design

Take a look at an example bill to see the exciting new changes below.

Frequently Asked Questions

Soon! Our new eServices portal will be available this summer. You will be able to enroll then to enjoy all the new features and benefits, and set your preferences, such as eBilling and AutoPay.

If you prefer to not manage your account online:

You don’t need to take any action. You’ll receive a redesigned statement in the mail and will be able to pay and manage your account by mail and by phone.

If you’d like to register for the portal:

You’ll need to create a new username and password. Once signed in, you’ll be able to set up your preferences and payment info in the upgraded customer portal.

Unfortunately, the upgrade discontinued your account settings. Because of this, you were switched back to paper statements. When you enroll in the portal, you’ll be able to reset all your account settings, including signing up for eBilling and/or AutoPay. We apologize in advance for any inconvenience.

The upgrade discontinued your current username and password, as well as your eServices preferences. To manage your account online, you’ll have to create a new username and password. Once you’ve done this and are signed in, you’ll be able to reset all of your online account preferences, such as enrolling for eBilling and/or AutoPay.

You don’t need to do anything unless you choose to. If you prefer to not enroll in the new customer portal, you’ll receive paper statements in the mail each month and will be able to make payments and service your account by mail or using the “Quickpay” feature located on the portal sign in page.