Upgrading the Customer Experience

New Customer Portal

The BWL’s new customer portal is up and running and ready for you to start taking advantage of all the great new features it has to offer.

Part of upgrading the system requires a new account number be issued to every BWL customer. You can now look up your new account number here using your old account number, which will allow you to register for the new customer portal. Your new account number will also be included on your printed and mailed June bill.

Some of the exciting features of the new customer portal include:

  • View & analyze consumption usage
  • Enroll for Paperless Billing
  • Enroll for AutoPay
  • Make one-time payments
  • View & download billing statements
  • Access billing & payment history

Ready to Enroll?

For more information on how to enroll in each service, check out the videos below.

Experience the Upgrades

Check out our interactive guide on your new bill, as well as a look at the new customer portal.

View Newly Designed Customer Bill

Your bill is getting an upgrade! New features include:

  • Consumption details
  • Easy to read graphs
  • New, more user friendly layout/design

Click here to see an example bill and the exciting new changes.

Frequently Asked Questions

Once you have received your first printed and mailed BWL bill in June, you will be eligible to re-enroll for any or all of our online bill management services, including the new customer portal, AutoPay and paperless billing.

If you prefer to not manage your account online:

You don’t need to take any action. You’ll receive a redesigned statement in the mail and will be able to pay and manage your account by mail and by phone.

If you’d like to register for the portal:

You'll need to create a new username and password once receiving your new, printed and mailed BWL bill in June. Once signed in, you'll be able to set up your preferences and payment info in the upgraded customer portal.

You don’t need to do anything unless you choose to. If you prefer to not enroll in the new customer portal, you’ll receive paper statements in the mail each month and will be able to make payments and service your account by mail or using the “Quickpay” feature located on the portal sign in page.

The upgrade discontinued your current username and password, as well as your eServices preferences. To manage your account online, you'll have to create a new username and password once receiving your new printed and mailed BWL bill in June. Once registered and signed in, you'll be able to reset all your online account preferences, such as enrolling for eBilling and/or Autopay.

Unfortunately, the upgrade discontinued your account settings. Because of this, you were switched back to paper statements. When you enroll in the portal, you’ll be able to reset all your account settings, including signing up for eBilling and/or AutoPay. We apologize in advance for any inconvenience.

The current customer portal is no longer live as of Monday, May 31.

Click here for additional Frequently Asked Questions about the new customer portal.